Quality Client Communication


Adverse online substance is a genuine issue for any individual or business. For good client communication there are better places online where individuals can discuss your business either in a productive or damaging way. These days, most buyers will do an examination first before purchasing a certain item or utilizing a specific administration. Customer dissention sites have gotten uncontrolled and are greatly powerful where they permit anybody to leave reaction and post audits. It may be confounding or you normally don’t know where to start regarding monitoring and dealing with your online notoriety so here are a couple of tips for you to begin.

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Building a Brand


Building a Brand is more than simply settling a catchy name on an item. Brand is all about relationships: it is the way clients feel about your item. That inclination will either slant them to utilize your item or pass it by for something else. What control does a marketer have over the personalities and hearts of purchasers? Marketing authority David Jobber has distinguished seven factors in building a fruitful brand.

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Control Transvaginal Mesh Patient Expectations At Your Medical Practice And Avoid A Lawsuit

Two of the most infamous medical conditions that women come across with are Pelvic Organ Prolapse (POP) and Stress Urinary Incontinence (SUI). These conditions normally manifest after childbirth, hysterectomy, or during a woman’s menopausal stage. Fortunately for those who suffer from these conditions, a remedy has been formulated in the form of Transvaginal Mesh implant. This complex surgical procedure provided relief for majority of the women who suffer from POP and SUI. However, it is not as flawless as one could hope it would be. Although it may seem to be the most modern and cutting-edge technology for this kind of condition, medical institutions which offered this surgery have faced controversies and legal disputes time and again.

Common Recorded Complications and filed Litigation

The very root of the complaints that result to the legal disputes comes from the surgical complications, such as:

  • Constant unbearable pain
  • Bleeding
  • Mesh erosion
  • Organ perforation
  • Infection
  • Vagina scarring

Women who have gone through this operation claim that these unfortunate complications are a result of the transvaginal mesh manufacturers’ incompetence and negligence. The litigation filed were based from these following claims:

  1. Insufficient monitoring of the supposed side effects of the mesh for every unique patient case
  2. Violation of the consumer safety protection through misinformation on the complications that might occur from a vaginal mesh device
  3. Lack of appropriate safety warnings with regards to the intended use of the mesh products

Patients and their Expectations

Mesh implantation is the best solution for POP and SUI available yet, but this doesn’t mean that there isn’t a single flaw in its overall procedure. Patients undergo the operation with the impression that the procedure is their best chance to get rid of their medical conundrum. That reason is the major cause of misconception that could lead to unpopular lawsuit filings at the end of the day. But how exactly does one prevent a patient from filing a lawsuit in the first place? After all there are many ways to fix ones brand and reputation online, but what about “preparing” a person mentally to avoid disappointments afterwards.

Preventive and Countermeasures against a Lawsuit

Once the problem has manifested, leading a patient to file a complaint after failed communications with the physician at the medical clinic via the patient portal or otherwise, it is all downhill from there. The best way to eradicate legal altercations is to prevent the patient’s misapprehension of the procedure itself even before going through the whole process. The US Food and Drug Administration has advised the doctors and medical institutions to conduct full disclosure about it and ensure that the patients are fully advised of the potential complications that can result from the procedure.

Basically, and in most cases, the dispute is between the patient and the manufacturer of the transvaginal mesh device. However, there is a huge chance that the medical practitioner as well as the health care facility where he/she practices his/her medical profession will be dragged into the legal kerfuffle. This can affect the publicity of the clinic in a major way. This is why carefully evaluated preventive actions must be implemented to avoid this kind of disputes.

How a Dentist Should Deal with Negative Reviews

Let’s be honest, there aren’t very many people that enjoy visiting the dentist. With that being said, this widespread unfavorable opinion for oral care visits causes dentists to be a constant target for negative and hateful Internet reviews. In this modern age where internet reviews can be found in a matter of seconds, it’s more important than ever for dentists to provide consistent top tier service and actively audit and handle their online reviews and reputation.  To better understand how oral care providers can earn and keep favorable online opinions, we’ve asked the best rated dentist practicing in Augusta, Georgia for three tips on how he manages his positive online reputation.

1. Proactively monitor what patients have to say about you on review websites. 

One of the best methods to maintain your online reputation as a dentist is to be favorable to previous patients and politely ask if they can write about their positive experience with you. If you’ve proven yourself to be a competent and pleasant dentist, most patients will be more than happy to oblige. In addition to this idea, be sure to make the feedback process as simple as possible. If it’s too time consuming or complicated, patients will be less likely to help you. Another important aspect to show your patients is that you respond well to constructive criticism. If you can manage to show them that you’re receptive to their ideas, you’ll be sure to leave a great impression with your patients. You’ll also find out about legitimate issues that your practice is having that you may not have been aware of.

2. Don’t let one negative review ruin your day.

No matter how careful you are or no matter how hard you try, getting a negative review is bound to happen every once in a while. The quicker you acknowledge this fact, the less time you’ll stress about it and spend more time doing damage control. Minimizing and managing unfavorable online reviews is an absolute necessity to online reputation management for any professional, especially dentists.

Furthermore, you as a dentist will not be the only one to somehow offend or displease a patient. To ensure that every aspect of your reputation is safe, be sure to educate your staff on how to cope with negative criticism too. There are many cases where a minor issue will turn into a major problem because a defensive employee will respond to a disgruntled patient by insulting them. Train your faculty to handle online complaints in the same manner that they would do in person, with discretion and respect.

3. Start a blog and broaden your reach.

Starting a blog doesn’t mean that you will have to give everyone who visits a diagnosis about their oral health. However, keeping a blog that outlines general oral health tips and other dentist-related information might deem helpful. To illustrate, if you wrote an entry on the benefits of flossing and how it prevents gingivitis, you would be providing value to your readers and broadening your reach. Another way to increase awareness about your practice is to join a network of dentists and orthodontists such as Peach Smiles. Furthermore, you can also provide updates on your practice such as new technology installations or interior changes. Patients will often consider these things when trying to decide on a dentist.

Creating a Successful Business and Marketing it Online

Everyone wants to be successful, happy and financially comfortable. Some people will do this by climbing the corporate ladder to reach a better position, some will buy a lottery ticket every week and keep their fingers crossed. And some will start their own business.

This is what I chose to do and so far it was the best choice I ever made. So how can you make a great choice and start up your own successful business and effectively market it online?

The Brainwave!

The idea came to me as a result of my previous job. I decided one day that the company I worked for wasn’t heading in the direction that I wanted to go, so rather than seeking out another employment opportunity, I took the plunge and began my own business. I had enough experience to offer the services I wanted to, but know that in time I would need to develop those skills. However this didn’t stop me from taking the leap.

Gaining Skills and Experience

Over the first year I realised that I would need to learn a few new skills, so I enrolled on a number of courses that helped to teach me what I needed to know – and a few things I didn’t realise would be helpful. Many of these courses were in London, and as I lived so far away, became a bit of a chore.

This is when I had my second flash of inspiration. If I wanted to be the best, I would have to be near the best.

This is when I decided to move to The City.

Getting in the Thick of It

As anyone who leaves a well-paid job to start their own business will tell you – you need to be open to taking risks. I had started the business on a risk and I will grow it and better it in the same way. I had found a place to stay in London and I needed to sell my house, fast. I looked into private house sales, but quickly realised that I would not have time to sell it.

Estate agents will advise you on how to sell your house fast, but at the end of the day if no one wants to buy it, no amount of paint or wallpaper will change that.

In the end I chose a quick home sale company who advised me on how a fast buying company worked and talked me through the process in great detail. I could see the next step in my journey to the top, and I took it. I had the money in days and was able to move straight down to London.

Managing My Online Identity

Growing my business and accessing a larger audience meant my brand was becoming well-known, which was brilliant. But with popularity comes criticism and I had noticed that when I searched for my company I had some bad search results.

This is where I sought the help of a reputation management company who helped me to improve my search results and ultimately the success of my business.

Nowadays I am a successful, happy and financially comfortable. Which if we are all honest with ourselves, is all we want to be.

Online reputation management for plastic surgeons

These days whenever someone needs to search for information on something, the first thing that they do is to go online to search. As the saying goes, “if something is online it lasts forever”. Therefore it is very important to manage one’s online reputation, especially so for plastic surgeons, whose business depend very much on positive testimonials from patients they have operated on before. Because plastic surgery is an elective procedure, it is paramount that the surgeon will always be spoken well off online.

Plastic surgeons do different types of operations on various parts of the body to make it more appealing aesthetically. There are invasive surgical options and non-invasive options. Invasive surgery includes breast augmentation, rhinoplasty, jaw reduction amongst others. Non-invasive options include botox, fillers, thermage amongst others. Now as one can see, because there are so many procedures that a plastic surgeon performs, the potential for negative reviews across the various body segment increases as well.

Online reputation management is especially important for plastic surgeons because when people go to a plastic surgeon, they are confident of the skills of the plastic surgeon in that he will do a good job on the procedure and bring them the result that they want. No one is going to go for a boob job with a plastic surgeon who is known to make one boob bigger than the other side.

Imagine this surgeon, Dr Tom who is very good at what he does, and most of the time he will do a fantastic job, and patients are extremely satisfied with him. In comes one case where a patient think the doctor did a bad job. She goes online to smear this Dr Tom saying he did an extremely bad job resulting in bad side effects, and that she now has to undergo reconstruction surgery. When people online read about this, they will immediately form a bad opinion of Dr Tom. It doesn’t matter how many good reviews the plastic surgeon has online. All it takes is just one bad review to damage the reputation of the surgeon.

In Singapore, sites like Plasty Talk help to mitigate the bad press and vouch for doctors online. By enabling people who have gone through the different procedure to leave reviews, they enable people to be more confident of the plastic surgeons and help the business of these surgeons.

With a bad review online, plastic surgeons should choose to engage these people online. When there is a bad review, it is time to go into crisis recover mode where the number one priority will be to engage the reviewer. Find out what went wrong and what can be done. It is important at this point to be proactive to talk to these patients. If need be, schedule an appointment once again to check if what they say is true. Often times, even if it is not true, one should always work to ensure that the patient is happy once more.

In conclusion, online reputation is extremely important for plastic surgeons and moving forward, it will even be more crucial. As the world moves toward the online world, it is important for plastic surgeons to be on top of their game, online.

Reputation Management for CPA’s and Accountants

Having a successful CPA practice in this age of the internet requires a lot of different things which includes a very strong knowledge of accounting, as well as the ability to interact with clients, and it also includes having excellent SEO and search engine optimization for your website. You don’t need to know how to do this personally, but you need to at least hire someone who does.

These days, it’s not enough to just have great client management skills and technical skills.Your business and your reputation are out there every single day on the web and any potential client can look up your website and read about you, read reviews about your business, and read some of the experiences that other clients have had working with you and your business.

You need to have a strategic plan for your website, your online presence, and you need to know how to nurture and protect your online reputation. Search engine optimization for an accountant means that when some potential client needs assurance or tax or auditing services, that they can go to Google, and perform a search and have your website or your web property show up in the top 10 of the search results.

The problem is,that this can be difficult, and it’s also not enough. You can’t just stop at having your website ranked in the top 10 of Google.The thing that happens is, all these other rating websites such as Google reviews, Yelp, and other business review sites aggregate reviews from anybody that deals with you and your business. They can say anything they want about you and your business… good, bad, or ugly.

This becomes an issue, because these sites have grown and Google gives these websites a lot of search engine priority. So that even when somebody leaves you a biased or negative review, it can show up in Google right there along with your own website. And it’s simply human nature for people searching for your business to be attracted to the negative reviews first and read them first. Needless to say this is not good for your business at all. In fact, it’s the worst thing that can happen. You spend all this time and energy trying to get your website ranked in the top 10 of Google and then somebody can come along without any effort on their part and write a negative review that re-hashes a bad experience that they had with you – even if it wasn’t your fault. And now everybody that searches for your services will see these bad reviews instead of seeing your website and giving you a call.

This is where reputation management comes in. Reputation management is a service that is related to SEO and search engine optimization. What happens is that an SEO firm scans the web for you on a weekly basis on keywords related to your services and your business offerings, and they help manage any negative reviews that pop-up. They then work to get them removed or buried underneath positive search engine properties dealing with your keywords and your business.

Don’t let all that time you spent passing those tough exams go to waste. Find a good reputation management firm and keep your potential clients focused all the ways that you can add value to them.

Online Reputation Management Helps Custom Cabinet Maker

A home remodeling company that recently move from Seattle, WA to Denver, CO wanted to start over with its image, its web presence, and its whole online marketing campaign. Upon setting up shop from the owner’s home, the owner set to work with targeting business. Now with a long distance move in home remodeling, the odds are slim to have any of those current customers follow you to your new area of service. The owner had the task of drumming up new business.

As every entrepreneur knows, when starting out, or in this case starting over, you have to take the business that comes your way to pay the bills. Cheap, if not free, ads can be taken out on sites like Craigslist.org to attract new customers. When that happens, your business is not getting the ‘pick of the litter’.

When you’re unable to attract premium customers, you risk the chance of being unable to make some people no matter how much time and money you invest into a home remodel project. Now the owner, who also specialized plumbing was once known as a city of Seattle plumber. His goal now was to become a well-known city of Denver plumber.

To become known within a city, a businessman or woman will market themselves to varying degrees to promote their brand, products, and services. The home remodeling owner found it in their best interest that creating a website would be the first of many endeavors to market the company.

The home remodeling company now had its website. It first centralized on its core services: plumbing, basement finishing, bathroom remodeling, handyman, kitchen remodeling, and custom cabinets in Denver, CO. With an operating service list, the company began to market and scale.

While the business was growing, it began to garner online reviews. To the owner’s surprise, some of them were negative reviews. Worst yet, the reviews were showing up on the 1st page of search when people searched for home remodeling services. Business and leads began to plummet. To top it all off, the turnover rate of employees skyrocketed. There were occurrences to where employees took the owner’s business and leads to other companies. They were soon fired but the damage was done.

In what seemed to be a bad PR campaign, the owner was in dire straights. Not giving up, the owner stood once again and refocused the efforts to rebuild their brand, image, and services. The owner learned that one must qualify employees much better than before and they needed to be held accountable while also being respected and acknowledged.

Thankfully, the owner hired an online reputation management company to handle the bad reviews. Better yet was that the owner and the new workforce focused on the core services offered and continued to take on customers that were generated from positive online reviews of the company. In turn, positive reviews began to outshine the negative reviews. Due to the strategic alignment of having a good product and service and a solid marketing plan, the company excelled in all of its core services. One service happened to climb above the other services: custom cabinets in Denver became the company’s money maker. To date, it’s one of the company’s top products and service. They continually have promotions to keep the momentum going and streamline the effort of attracting premium customers.

What to Do During Online Harassment

Advancements in technology have brought about a convenience in the world. It has become easy for you to do research for new knowledge or to simply get in touch with your loved ones and friends who are geographically far from you. The creation of social networking sites has made the latter possible. However, with the ease of connecting with people comes the ease of committing a cybercrime called cyber bullying. Posting embarrassing pictures and cruel messages, leaving negative comments, stalking, harassing and threatening people are some common forms of cyber bullying.

Cyber bullying has become alluring to bullies since tracing them is difficult to do while the dissemination of their cyber bullying schemes is easy. Threats, rumors, posts, photos and videos can be easily spread through the internet. And what’s worse, it can get out of control. If you have become one of the victims of such online harassment, then keep in mind to do these things:

Do not respond

When you feel that you are already being harassed by a person, always keep in mind that you must never let your emotions overwhelm you. You might end up doing the same thing to that person (such as saying mean things, posting embarrassing pictures, etc.) and that would make matters worse. In the end, you might be accused of being the bully instead of the other way around.

Ask website operators to take down the content

Though online posts may be difficult to control, there are some ways to lessen the information dissemination. One of these is by contacting the website operators themselves through phone, e-mail or any contact forms made available in the website. Ask them to take down the content immediately. Never stop communicating until the content has been completely removed.

Keep records

Make your own copy of the photo, message, video or post that your bully has made. You may copy the website’s URL where the record is being posted. For further security, take a screenshot of the specific web page since there is a possibility that it will be lost or taken down by your bully.

File an official complaint

If your local police department has an internet crimes division, then you may be able to file a complaint of such online harassment. These police departments are only a few so if your local department does not have such department, then the police can only interfere if your life is threatened. Once again, your keeping of records to serve as your evidence is very important. You may also file a complaint with the IC3 or the Internet Crime Complaint Center, which tracks down grave cases of online criminal complaints.

After going through such a sad incident of your life, you might feel restless or anxious about logging into your SNS accounts. In order to address this, it is best that you take some medications to help you relax and keep the thoughts of such incident off your mind. One medication is by taking in a dose of brain-boosting drugs called Nootropics. They will not only help you improve your mental capabilities, but they are also said to help enhance your mood especially when you feel anxious or depressed. Some examples of Nootropic drugs are Piracetam, Aniracetam, Oxiracetam, Noopept and Adrafinil.

It is not only important that you deal with online harassment at hand. It is also important that you provide reinforcement to its aftermath. Most importantly, share this problem with your most trusted persons, especially your family and close friends. It helps to have people to whom you can talk to. They will not just be merely listeners; they can also help you in dealing with your perpetrator.

5 Ways You Can Boost Your Hotel’s Reputation

You might think your online reputation is not vitally important to your company, as your services are mostly client facing rather than online. However, a hotelier should never underestimate the power of the internet.

Over a million people in the UK alone search for ‘London hotels’ every month, with most likely half of these people heading to impartial review websites such as TripAdvisor – and these forums can often make or break how many people book a stay in Liverpool, London, Manchester or elsewhere. It is therefore essential you continually monitor your online reputation, and attempt to take action when your company receives some negative reviews.

1. Become Internet Savvy
We live in a world that is defined for the internet, so if you are not moving forward with technology, you are going to be left behind. Your company should aim to become more internet savvy, which means blogging every day, interacting on social media and engaging with potential customers.

Not only will this result in more traffic visiting your website – if you have not got one, get one – but it will also demonstrate to the public that you are a caring, friendly company who cares about your customers needs. That is a reputation money can’t buy!

2. Respond to Negative Reviews
If a guest has criticised your service online, respond to them in a professional and helpful manner. Do not launch a tirade of abuse at them for saying something bad about your company. Simply apologise on behalf of the company, explain that their experience was unfortunately unique, and ask if you can telephone them to personally apologise. Not only will the previous guest appreciate the effort, but you will demonstrate to readers that you continually strive to provide the best service possible.

3. Customer Cards
You will obviously want to avoid guests making complaints about your hotel once they leave their rooms, which is why we recommend leaving customer comment cards in their rooms so they can offer feedback. By leaving a negative review at a hotel, they are less likely to post about their bad experience online.

4. Encourage Online Reviews
Any hotel worth its bricks and mortar should encourage online reviews, as it demonstrates to potential guests that you’re proud of both your hotel and service. Promote websites such as TripAdvisor, Yelp or Google Reviews on your social media pages – as these people are following you as they like your hotel, you’re more likely to receive positive reviews that will boost your popularity index.

5. Learn From Negative Comments
Have you received a few negative comments in the past few months? If it is happening a lot, it might be time to review your services. Do you regularly read comments about poor customer service, dirty rooms or uncomfortable beds? Try to identify your hotel’s problems to improve its quality – or your online reputation will continue to affect your business.

So, what are you waiting for? Go online, start engaging with the global community and take those all-important negative reviews onboard to improve your customer service.

How to Evict without Causing Harassment

Most of the time, being a private landlord (and property investor) is a straightforward job: you get tenants into the property, they pay their rent, you do any repairs or sort any problems that need sorting and life continues evenly.

Everything seems easy and you can merrily carry on investing in property without much difficulty.

However, things do go wrong and you can end up with problem tenants. This can damage your property portfolio because you may not be making the money you need to and can cause problems in life in general.

There are processes in place to evict problem tenants but you need to tread carefully. So how can you evict a tenant with causing harassment?

Notice to quit

There are strict rules in place about evicting a tenant, depending on the type of tenancy agreement you have in place. You have to have a reason that is covered under the Housing Act 1988 to evict the tenant.

These include:

• Being behind with their rent payments (in arrears)
• They have been using the property for illegal purposes (such as selling drugs)
• You want to move back into the property yourself and no longer rent it out

You will then need to give a written ‘notice to quit’ giving between two weeks and two months to leave the property, depending on the reason for eviction and the type of tenancy agreement in place. If the agreement has come to an end and you don’t want to renew it, you don’t have to have a reason.

If the tenant doesn’t leave the property at the end of the period on the notice then eviction processes will begin.

Illegal eviction

The eviction process will then involve going to court and the relevant paperwork issued by the courts. It is always best to follow this legal process because if the case goes in your favour, eventually bailiffs will remove the tenants from the property. While it might seem logical, there are steps you may take during this time that can constitute harassment and should be avoided at all cost.

Harassment is anything the landlord does, or fails to do that results in the tenant feeling unsafe in the property or makes them feel they are being forced to leave. These can include:

• Stopping electricity or other utilities
• Keeping a key – normally you would give the tenant two keys but if you hold one back
• Stop making repairs to the property that you are contracted to do
• Anti-social behaviour by yourself or anyone representing you, including online or face to face
• Threatening the tenant or any physical violence

There are other steps you may consider making that will be classed as illegal eviction. This can be, for example, changing the locks on the property before a court order is in place or not giving the correct notice to leave.

Tenants can get in touch with a legal advisor, the Citizens Advice Bureau or even the police if you do any of these things and you could face serious consequences.

Therefore, the most basic fact is simple; do everything legally and following the processes laid out by law then you can remove a problem tenant without any repercussions on yourself.

How to Know if You Can Trust an Online Reviews Site

Online Reviews, Trust and Quality

Just like everything else, there are online reviews that tell you exactly how things are and there are some that are just there to promote their products. But how can you tell the real deal from the chaff? What are those things that will help you find out which online review sites should be trusted and which ones should not?

One thing you need to know is that reviews can either be negative or positive. Whether they are glowing reviews from a company or negative reviews from angry users, the most important thing is that the review should be a true representation of what is actually obtainable from the reviewed product.

But you cannot spot a good review website if you cannot spot a fake review site. So, here are some pointers that will help you differentiate between a fake review and a trusted review site:
When you see a site where most of the reviews are newly created, where there are anonymous accounts with no review history, it is a good sign that you are looking at a fake review site. Most genuine review sites such as pressure washer reviews online 2014, will have review history and accounts that are held by real names. If this is not the case and all you see are anonymous posts, then you may not be dealing with a trusted review site. Another key element to consider when deciding whether to trust a review site or not is the google page rank or the number of links pointing to the page. In general the higher the page rank, the more links there are and the more content on the site itself, the more likely that the site is genuine and trying to help users.

Types of comments made by the reviewers: A trusted review site should be filled with all kinds of comments, both positive and negative. Any review site that always praises the reviewed product or makes only negative statements on a product may be a fake review site. Even if a product is so bad that its shortfalls outweigh its benefits, there should be one or two positive comments about the product. In the same way, a good product cannot be 100 percent perfect. There must be a few things that the users do not like about the product. Good practice for reviewing products includes splitting up products by categories, types, brands and models like the team at http://www.pressurewasherreviewsonline.com/ have done for pressure washers.

A review full of unsubstantiated anger or pure glowing praise or seemingly empty adjectives does not pass as a trusted review. The review should explain properly why a product is good or why a product is not good.
A review history made of overly positive or overly negative statements is a clear indicator that the account is for an employee, company PR, or a troll account. A review history should consist of different kinds of reviews (both positive and negative). It is not possible that a reviewer has been using only bad products or excellent products all the way.

Sometimes spotting a fake review may be more difficult than it seems. One rule of thumb to follow is if a review is overly positive without any concrete negative statement, then it is probably a fake review site. In the same vein, if a review is filled with hate words and too many negative comments on a product, then it may also be a fake review.

If the above things are not found on a review site and everything seems balanced, you should consider that site as a trusted review site.